Feel free to reach out to us at info@my971home.com
 

We highly advise you to review the items upon receiving them. However, if for any reason you were unable to review the products at the time of delivery and a certain product is incorrect or damaged, please contact us for a replacement or refund. My971Home will initiate the required action immediately; given that, the issue is reported within 24 hours of receiving the order.

You can cancel your order only by contacting us.

Yes, simply go to the order history, tap on the order you’d like to repeat and choose reorder, from there you will be able to add all items to the cart, edit the order as you wish and submit it.

When an order is already placed, changing the delivery details is not possible. In the event that you have made a mistake and the address stated is not correct, you can contact our customer service team via in-app message, through email at info@my971home.com or on our hotline available on the app.

Orders cannot be modified from the application or website once they are placed. In case you want to modify it, you can contact our customer service team via in-app message or call the hotline.

We will call you before we deliver however, If no one is at home during the agreed delivery time, we will do our best to contact you and reschedule the delivery at another time. If we are unable to reach you, your order will be cancelled.

At My971Home we do our outmost to deliver within the promised time. However, a delay may occur due to a high inflow of orders or other unforeseen circumstances. In such cases My971Home will notify you via a push notification or a phone call from our customer support executive who will inform you about the status of your order.
 

At My971Home we strive to offer you the best service, from product accuracy to timely delivery. Our goal is to perfectly fulfill all of your orders, and thus you cannot usually add a product that is out of stock unless we have a technical problem given the nature of the business. In order to handle these cases we will contact you to choose a substitute products yourself and minimize unpleasant surprises at your doorstep or decide to eliminate this product. Please take into consideration that the overall price will also be updated accordingly.

Yes, there is no limit to the number of delivery addresses you can add.

Yes My971Home has a minimum order

Send us a location request through the app or the website from the contact us section and will update you once the service is available in the requested area.

We currently operate in UAE covering all areas. You may refer to our app or website in order to browse through the locations where the service is available.

Your feedback is crucial for us, as our goal is to provide you with the best possible service. You can send us any feedback, ideas or questions you might have through the contact us form in the side menu of the application and through the website.
You can also contact us on our hotline and speak to our representatives.

In case you are charged incorrectly or need a refund for a valid reason you may contact My971Home through the hotline and we will initiate the refund immediately.

You can choose to pay cash on delivery or through an online payment via the app. We accept payments online using Visa, and MasterCard.
If you make a payment for our products on our website or application, the details you are asked to submit will be provided directly to our payment gateway via a secured connection.
The User can select which payment method is preferred. The payment methods available are displayed for selection when the order is finalized. If for any reason the online payment transaction is declined, My971Home is entitled to offer the user cash on delivery payment option.

You can add your favorite products to your baskets. Then prepare a list you buy every month and split it depending on different locations (more than one house), events or dedicated to different family members. The baskets will be easily accessible, enabling you to re-order them in just a few clicks.

Make sure there are no spelling mistakes in your search words.
If the product you are searching for is unavailable, you can suggest to add it by sending us a message via the contact us section in the side menu. We will do our best to include it in the application.

With My971Home you can order a wide range of household and personal care products noting that this variety will constantly increase and we will be adding much more products in the future.

To buy products:

• go to store
• select desired category of products
• add to cart desired product
• choose desired quantity
• continue shopping or go to cart to checkout and finish your purchase.

First register with My971Home to use your email address or choose to register easily through Facebook and Google.

Enter all your details including your phone number (your personal information is treated confidentially. For more information please read our privacy policy).

For your first order, browse through a wide variety of products or search for a particular product, choose the products you wish to buy and add them to your cart.

Fill-in your address and select the preferred payment method.

The last step is to review your order, and place the order.

Enjoy smart shopping easily using your mobile or desktop. My971Home is available for free on iOS, Android and web.